“Problem solvers who are healthcare PR experts,” - clients share feedback on Evergreen PR
As the healthcare PR agency that aims to ‘make health happen’, at Evergreen PR we’re always looking to improve our work so we can increase our impact for clients and the people they serve.
To that end, we recently commissioned Onva Consulting to help us better understand what our clients value about working with us and what aspects of our service we can improve.
The analysis from Onva concluded that 90% of Evergreen PR clients see our healthcare PR agency as “experts that are indispensable to them.”
When clients were asked how likely they would be to recommend Evergreen PR to someone ‘looking for a healthcare PR agency to help them solve a difficult challenge,’ most respondents scored us a perfect 10/10.
When asked what three words sum up the experience of working with Evergreen, analysis by Onva identified three buckets:
Expertise - with words such as experts, insightful, knowledgeable frequently showing up
Approach - recurring words included thorough, collaborative, listen, outcomes and MERTO
Behaviour - words like supportive and friendly were often used
The analysis concluded that the Evergreen PR team are seen by clients as “problem solvers who are healthcare PR experts” and who are “part of the client team, not just an extension of it.”
Below are some examples of anonymised feedback shared by clients in response to the survey:
“Extremely high quality, thoughtful work. Always centred on impact / meeting objectives. The team is always receptive to feedback. Extremely hard working. Feels like they are a part of the team.”
“Focus on outcomes (not busy work, inputs) and flexibility to adapt to changing client needs.”
“Excellent lines of communication. Well organised with some excellent ideas. Immersive ways of working and, in a sense, becoming part of the team they are working with/for.”
“They will spend the time to understand your needs in order to devise a plan to achieve your objectives. All of the team members we have worked with over the years have been excellent, highly supportive and always make themselves available when needed.”
“Great team, they provide fantastic support and bring expert knowledge. They also deliver great results.”
“Extremely knowledgeable, thorough and efficient.”
“I appreciate their ability to rapidly and frequently understand the changing situation in which we work, bringing expertise and helping accelerate our impact.”
“I really value how they focus on outcomes / impact as a way to simplify decision-making.”
If you are looking for a healthcare PR agency that’s full of dedicated experts who have a track record for solving difficult challenges, using healthcare communications and breakthrough health campaigns, we’d love to hear from you. You can get in touch with us using the form below.